Terms & conditions

Welcome to the Mochino online store. By placing an order and using our services you agree to the terms below.

1. Orders

• All product details and prices are shown transparently on Mochino.
• Placing an order means accepting these terms.
• Order confirmation is sent by SMS and the store ships to the address entered in the order.

2. Payment

• Payments are made through secure bank gateways; no card details are stored by Mochino.
• If a payment fails, the amount is refunded to the customer's account.

3. Shipping and delivery

• Delivery time depends on the destination and shipping method. Customers can follow their order with the tracking code sent by SMS after dispatch.
• The shipping cost is shown at checkout; it is fixed, and any difference is paid by the store.

4. Returns

• Customers can request a return within 7 days of delivery if there is a problem or a mismatch with the order.
• Items must be returned in their original condition with packaging and invoice.
• See the return policy for who pays return shipping.

5. Privacy and data security

• Personal information is kept confidential and used only to provide services and process orders.
• Mochino has no access to customers' bank details; keep your information safe while paying online.

6. Changes

Mochino may change these terms without prior notice; please review this page periodically. Continued use of Mochino means accepting the updated terms.

7. Support

For any question or problem with a purchase, contact the Mochino team via the contact page.