Return policy

To make sure you can shop with confidence, Mochino accepts returns for 7 days after delivery under the conditions below.

When you can return an item

• Mismatch — the product you received is different from the one you ordered.
• Fault — functional problems such as a broken movement, the watch losing time or features not working.
• Cosmetic defect — damage to the case or strap, scratches on the dial and similar.

How to return

1. Describe the problem through one of the channels on the contact page.
2. Once our support team approves, we send you a return form.
3. Complete the form and send the item back. After it arrives and our experts confirm the issue, the amount is refunded.

Return shipping

You can send returns by post. If the return is approved, Mochino pays the postage and refunds the order. If no problem is found, return postage is paid by the customer.

Return conditions may change — please read this page when you order.