Frequently asked questions
Are Mochino watches genuine?
Yes. Every watch is sold with an authenticity guarantee and passes quality checks before shipping. Genuine products carry the «اصل» (genuine) badge.
What warranty do the watches have?
Most watches come with a one-year Mochino warranty; other products are covered by an authenticity and physical-condition guarantee. Each product's warranty is listed in its specifications.
How do you ship and how long does it take?
Same-day courier (Snapp, Tipsi) is available in Tehran. Across Iran we ship with Tipax and express post. Delivery time depends on destination and method; a tracking code is sent by SMS after dispatch.
How much is shipping?
The shipping cost is shown at checkout before you pay. It is fixed — if the actual cost is higher, Mochino pays the difference.
Can I pay on delivery?
Yes, pay on delivery is available. Online payment through secure bank gateways is also supported.
What if I change my mind or the item has a problem?
You can request a return within 7 days of delivery for a mismatched, faulty or damaged item. See the return policy for details.
Who pays return shipping?
If the return is approved, Mochino pays the postage and refunds the order. If no problem is found, return postage is paid by the customer.
How can I track my order?
After dispatch you receive a tracking code by SMS. You can also see the order status in your account or ask support.
How do I contact support?
By phone at +98 938 873 7901, email info@mochino.ir, WhatsApp or Telegram — 24/7, seven days a week.
Do you issue official invoices?
Yes, every order gets an invoice, and business customers can request an invoice with a VAT certificate.